Dedicated first-payroll assistance
We sit with your team through those critical initial payroll cycles — accurate, compliant, stress-free.
Helpdesk · customer support
Get expert assistance in
minutes, not days.
Phone, email, remote access or a ticket — reach a real Timelabs expert
through whichever
channel suits you, with response
times you can actually plan around.
1,000+
Clients using Timelabs HR software
1.2 million+
Employee Records processed monthly
17+
Integrated HR Modules across the employee lifecycle
four ways in
Pick the channel that fits the moment
Payroll due in an hour? Call. Configuring a shift rule? Raise a ticket with a screenshot. Every route lands with an expert who knows the product.
Phone support
Talk it through with an agent who knows the product inside out — ideal for anything time-sensitive.
Call Now
Send your query with context and screenshots. We reply with a detailed, tracked solution you can follow.
Send a Email
Tickets
Raise a ticket with details and screenshots. Track your request until it's resolved.
Raise a ticket
Remote access
Let an expert securely hop onto your screen and fix the issue directly — no back-and-forth guessing.
Request a session
Beyond fixing tickets
Support that carries you from day one
From your first login to your hundredth payroll run, our team stays close — so nothing about Timelabs ever feels like something you figure out alone.
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Complete implementation support
Personalised, guided setup that makes the switch to Timelabs HRMS effortless for your team.
03
Unlimited online training
Open-ended sessions equip your people to get full value out of every module they touch.
04
Easy ticket raising & direct contact
Raise a ticket in-app or call the helpline. Prompt, effective solutions — no queue limbo.
Recognised for support
Rated for the help, not just the software
Help yourself, fast
Answers before you even raise a ticket
Most questions have an instant answer. Start here — the ticket queue will still be waiting if you need it.
Knowledge base
Step-by-step articles for every module — payroll, attendance, ESS and biometric setup.
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Compliance calendar
Never miss a statutory deadline — India's filing dates mapped out month by month.
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Payroll calculators
Income tax and HRA calculators to sanity-check numbers before you process a run.
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HR glossary
Plain-English definitions for the payroll, compliance and HR terms you meet in the product.
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Video walkthroughs
Watch how each feature works on the user end, from first login to advanced reports.
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Common questions
Before you reach out
Raising a support ticket is quick and simple. You can log a ticket directly through the Timelabs Helpdesk Portall. Once your request is submitted, our support team reviews it promptly, assigns it to the appropriate specialist, and contacts you to resolve the issue as quickly as possible. You can also track the status of your ticket in real time.
Our dedicated support team is available during business hours, from 8:00 AM to 7:00 PM IST, Monday to Saturday (excluding public holidays). During these hours, our experts are available to assist you with product queries, technical issues, and implementation support.
Absolutely. We understand that the first payroll cycle is critical. Our payroll experts work closely with your HR and payroll teams during your first payroll run to ensure accurate configuration, statutory compliance, validation, and successful salary processing.
Yes. Timelabs offers direct integration with leading biometric device brands, including ZKTeco and eSSL, for seamless attendance synchronization. We also support integration with several other biometric devices, subject to compatibility and technical feasibility. Our implementation team will help you identify the best integration option for your organization.
Yes. Product training is included as part of the implementation process. We provide comprehensive online training sessions for administrators, HR teams, managers to ensure successful adoption of the platform. Additional advanced training sessions can also be arranged based on your organization's requirements.
Yes. Our relationship doesn't end after implementation. Timelabs provides ongoing post-implementation support to help you with product usage, troubleshooting, updates, and any operational queries. Our Customer Success and Support teams are committed to ensuring you continue to get maximum value from the platform.
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